Terms and Conditions


We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order. We will send you an order acknowledgement (an email address must be provided to receive this). Orders can be placed over the telephone by calling us on 01773 821531. Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order

We may refuse to accept an order:

(a)           Where goods are not available;

(b)           Where we cannot obtain authorisation for your payment

(c)           If there has been a pricing or product description error.

Please note that single door fitted packages will carry a single door suppliment of £20.00

We will endeavour to meet all delivery/fitting dates offered but any proposed date shall not be a term of the order/contract


If you wish to cancel your delivery supply only order

You can notify us by email to sales@newoakdoors.co.uk telephone on 01773 821531 before we have dispatched the goods to you.

Cancelled orders that have been dispatched to you will incur a 20% re-stocking fee and your delivery charge will not be refunded. This includes orders that have been returned back to us after a failed delivery attempt by us or the Courier service.

If you wish to cancel your Fitted package order 

You can cancel your order at anytime prior to signing the order, if you wish to cancel your order after signing we reserve the right to make an administration/documentation fee of £50 and this will be retained before returning any deposit paid to the company.

Any bespoke order items relating to your order after signing will fall due and payment will be required in full should you wish to cancel your order.

We reserve the right to cancel the order at any time by serving notice on the customer. The liability of the company to the customer will be limited in these circumstances to the refund of all monies paid by the customer.

We accept Visa and MasterCard via paypal. GBP sterling and GBP cheques.

All prices quoted on our website are in sterling and are inclusive of V.A.T.

Inspection upon delivery
It is the customer’s responsibility to inspect the goods at the time of delivery. Unless the goods are rejected at the point of delivery, and valid reasons for the rejection are communicated to New Oak Developments Ltd, the customer will be deemed to have accepted the goods and confirmed that they are in good condition when delivered.

Quick Quote Form

The quote given using this form is based on the information provided by you and is subject to a site survey prior to fitting. If supply only then no site survey will be carried out and the goods will be supplied based on the information provided.


  • Quotations are based upon our understanding
    of your requirements. Please check all details are correct as New Oak Developments Ltd accept no liability for any omissions or errors.
  • Unless the sizes shown on this quote have been
    obtained by New Oak Developments Ltd, we also reserve the right to amend our rates once ‘as built’ dimensions are available.
  • Timber is a natural product which can vary in
    both colour and grain appearance, it may also contain knots. Some levels of
    movements and face shakes can also be experienced after manufacture and fitting
    – these items con not be controlled and are not considered to be defects –
    while every attempt is made to eliminate the expansion and contraction of
    joinery items such as Doors, windows and Gates, New Oak Developments Ltd is not liable for
    Expansion, Swelling or Contraction of said items.
  • Redwood, Hardwood and Oak products used
    externally are specifically NOT guaranteed against warping, twisting or Face
  • Un-finished joinery products MUST be brought up
    to full finish within the shortest duration possible after installation - wood preserve, primer or any base coat applied can alone NOT be considered to offer any kind of weather protection.
  • Title in the goods shall not pass to the
    customer until New Oak Developments ltd has been paid in full for the goods. Nothing in this
    clause shall prevent New Oak Developments Ltd from raising action against the customer for the payment of goods.
  • Any delivery date or fitting time specified by
    New Oak Developments Ltd is an estimated date or time only and New Oak Developments Ltd shall not be liable for any loss, cost, charges or expense caused directly or indirectly by any delay in the delivery or fitting of the goods.
  • Customers must contact New Oak Developments Ltd within 24 hours
    of delivery if joinery items are damaged during transportation by our own transport or via courier.
  • Where the good have been manufactured by New Oak Developments
    Ltd or their suppliers and are to be defective, New Oak Developments Ltd shall repair, or in its sole discretion replace defective goods free of charge upon the following conditions:
  1. The default being due to New Oak Developments Ltd workmanship or materials.
  2. Such notice being served within 30 days of delivery or fitting with the customer
    having complied with New Oak Developments Ltd oral or written instructions as to storage,
    installation, use or maintenance of the goods in accordance with good trade
  • Replacement or repair of all goods shall be limited by the following conditions:
  1. New Oak Developments Ltd shall NOT be liable to the customer for any loss(including loss or profit), costs, damages, charges or expenses incurred by the customer or for any loss or
    damage to or caused by the goods.
  2. New Oak Developments Ltd grants no warranties regarding fitness for purpose, use, quality or nature of the goods weather express or implied by statue or common law.
  • These terms and conditions shall apply to all
    contracts for the supply of goods and any services by New Oak Developments Ltd to the customer shall prevail over any other documentation or communication from the customer.
  • Any variation in these terms and conditions shall be inapplicable unless agreed in writing by New Oak Developments Ltd.
  • Force majeure – New Oak Developments Ltd shall not be liable
    for any delay or failure to perform any of its obligations if the delay or
    failure results from events or circumstances outside its reasonable control,
    including but not limited to acts of god, strikes, lock outs, accidents, war,
    fire, breakdown of plant or machinery or short of raw materials from a natural
    source of supply, and we shall entitled to a reasonable extension of our


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

Privacy Policy

New Oak Developments Ltd do not disclose customers’ information to third parties and your personal information will never be disclosed to any other party without your express consent.