Our current business hours are Monday to Thursday 8AM to 5PM

NEWS


Covid-19 Business Update 11th June 2020

We are pleased to announce that from Monday the 15th of June, we will commence a phased restart of the business. With guidance from the Government we have developed clear COVID safe procedures covering all aspects of our business. This allows us to resume customer surveys, door installations, and be open for new business on-line and by phone.

 A big thank you to all our customers for their continued support and co-operation in these very challenging times, please continue to look after each other and stay safe.

Covid-19 Business Update 28th May 2020

The Safety, Health and Well-being of our staff, and customers continues to remain our No.1 priority.

Following the government’s announcement that retail can open from the 15th June 2020, we have modified our working processes and procedures to protect our staff and customers.

We have taken the decision to re-open and commence a phased restart including our Sales, delivery & Installation operations as of 15th of June 2020.

Our web sales will remain as normal, but with slightly longer delivery times.

Our installation work will commence from Tuesday the 16th June 2020. We would ask all our customers that have orders placed with us for installation to reply to this email update and advise us how they wish to proceed.

Please choose from one of the options below.

INSTALLATION WORK

Only one fitter will attend each household, they will be working within strict new safety regulations. These regulations include full compliance with current social distancing advice from PHE and follow the latest government guidelines. We have adapted our delivery & Installation processes to suit this new working environment.

Upon arrival at your property, the fitter will discuss with the customer the best practice to undertake the work. They will have a copy of HM Governments Working Safely in Other People’s Homes; A copy is attached to this email for your convenience. We would ask that you discuss with the fitter any concerns or additional procedures that you wish the fitter to follow while in your home.

We ask that you observe social distancing and try to keep all members of the household away from the areas the fitter is working in to minimise contact.

The fitter will carry all the necessary PPE and cleaning products, use single use disposable floor covering, clean all tools and equipment between jobs, provide their own refreshments and adhere to any additional measures that you may already have in place.

https://assets.publishing.service.gov.uk/media/5eb967e286650c2791ec7100/working-safely-during-covid-19-other-peoples-homes-240520.pdf

DELIVERIES

Customers with orders for delivery will be contacted during the next few days to arrange delivery.

When you receive an on-site delivery, our driver will annotate the delivery note with the name of the person who accepts the delivery, sign, date, and time the delivery note, and leave a copy with your goods. The copy our driver retains will be the legal proof of delivery. Please note that the goods will be left outside the property.

Finally thank you for your continued support and co-operation in these very challenging times, please continue to look after each other and stay safe.


Covid -19 Business Update

COVID-19 Update Tuesday 12th May 2020 During the period since we suspended trading activity in late March, we have constantly reviewed how we can best support our customers’ requirements without compromising Safety. Our priority as always remains with and must be the safety of our customers and our team. Our business trade is classified under Retail/Installation and is currently classified “Non-Essential” This is due for review on the 1st of June 2020, subject to the governments Covid-19 recovery strategy. New guidelines have been issued following the Prime Ministers Statement on Sunday relating to people working in, visiting, or delivering to other people's homes. We are considering how we could carry out our installation work within residential homes safely using these guidelines together with our own safe working procedures that we already have in place and a further update will follow when we have more detail and clarity. In the meantime we remain available via email at sales@newoakdoors.co.uk should you have any questions. Finally thank you for your continued support and co-operation in these very challenging times, please continue to look after each other and stay safe.

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