Our current business hours are Monday to Thursday 8AM to 5PM


DELIVERY CHARGES

Orders over £500 - Delivery is FREE to (Our service area addresses only)

You can check our Service area here

· 7-10 Day Delivery is charged at £5.95 (Our service area addresses only)

· 5-7 Day Delivery is charged at £15.00 (Our service area addresses only)

· 3-5 Day Delivery is charged at £49.00(Our service area addresses only)

DELIVERY TIMES

Each product will give you the option to choose approximate delivery times.

These are usually quoted in number of WORKING DAYS. Please check each service for its expected delivery time.

Our expected delivery times are as quoted above. We aim to deliver within 7 days in most cases.

If your order contains a mix of products, they will be dispatched together in one consignment. The despatch date will be determined by the product with the longest delivery schedule. You may wish to place separate orders if one of your chosen products has a longer

We send orders on weekdays only, excluding bank holidays. If you have placed your order online, you will receive an automated email when you place your order. Then when it is dispatched you can expect an email providing you with despatch & tracking information.

If you wish you can leave special delivery instructions when you go through the checkout process. Our Couriers will also try and contact you prior to the delivery to advise you of an estimated delivery time, and to allow you to respond with any specific delivery instructions

Deliveries by our couriers are covered by our insurance but only until the consignee has signed for them on delivery. Please carefully check the package/doors for damage, tampering or shortages before signing the delivery note. We cannot accept responsibility for damage or loss in transit if you have signed for the goods.

PLEASE NOTE - We recommend that you delay booking any tradesmen to complete work that is dependent on our delivery until you have received and checked the products. Issues with delivery can occasionally occur and More Handles cannot be held responsible for any indirect or consequential loss caused by a failed delivery.

If you need something urgently we will be happy to try and help, please give us a call on Tel: 01773 821531 or email us at sales@newoakdoors.co.uk

BACK ORDERS

If a part of your order is out of stock and likely to hold up delivery, then we will normally advise you of the situation by phone or email.

UNSUCCESSFUL DELIVERY

If we have despatched your order and we have been unable to deliver the parcel they will leave a card explaining how you can arrange redelivery. Please arrange to do this as soon as you can to avoid delay. If you request a re-delivery after the first attempt, then you will be charged again for delivery at the previous rate.

ON DELIVERY

On receipt of an order and before signing any delivery document ensure that you check the quantity, sizes and type of door is the same as your order. Please also ensure that all packaging for your order is intact and not damaged. Shortages and damages must be reported to us immediately and noted on the delivery note.            Please retain a copy or take a photo of the signed delivery note for your records.

Signing the delivery note as ‘unexamined’ will not be acceptable if damage is found subsequently. Please carefully remove the packaging as you will need to re-wrap the product should you need to return any part of your order. You must advise us within 24 hours of delivery of any defects on your doors. We are unable to accept claims for damages or defects after this time.

While we will make every effort to get your doors delivered in a timely manner, we reserve the right to cancel deliveries without notice, for example but not limited to reasons such as, adverse weather conditions (floods, ice, snow). Traffic conditions/delays.

We recommend that you do not book your installer until all goods have been received in good condition. We will not be held responsible for wasted joiners time, or similar, if you have booked your trades person before receiving all items.

If You have ordered a fitted package, then the fitters will bring your order with them. Our liability in respect of any shortage, loss or damage to the goods shall be limited to the proportion of the price attributable to those which have been undelivered, lost, or damaged.

If supply of products is delayed by our suppliers, we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. We will not be liable for delays caused by the event.

On receipt of your order, doors must be stored flat in a dry area and away from areas of wet plaster or in areas yet to be plastered and at normal room temperature away from extreme heat or cold.

If your order includes free delivery, this only applies to the first attempt to deliver. Subsequent delivery attempts will be charge for.

When storing a door prior to installation, do not lean or stand the door as it will encourage the door to twist or bow.  Always store the door laying level and flat resting on support timbers.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation less our administration charge of £50.00

1,24 We will not refund the delivery charge element of the invoice for goods which are delivered and subsequently returned

1.25 You will not have any right to cancel an order for the supply of any of the following goods or services:

(a) We cannot accept returns of bespoke doors.


(b) We cannot accept returns of doors that have been adjusted or decorated by us on your behalf

(c) We cannot accept returns of items which have been fitted by you or your contractor and are then found to be damaged.


(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) For fitted packages where a signed order/agreement  has been made to have the work carried out.

(f)  For any bespoke doors or joinery products that have been ordered as part of a fitted package order.
 

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return.
(b) the good are not in the original packaging.
(c) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Force majeure

New Oak Doors shall not be liable

for any delay or failure to perform any of its obligations if the delay or

failure results from events or circumstances outside its reasonable control,

including but not limited to acts of god, strikes, lock outs, accidents, war,

fire, breakdown of plant or machinery or short of raw materials from a natural

source of supply, and we shall entitled to a reasonable extension of our

obligations.